Widerrufsrecht
🔄 Return & Refund Policy
Last Updated: 2025/5/17
At Yopray, we want every purchase to be joyful, meaningful, and worry-free. If you’re not fully satisfied with your order, we’re here to make things right.
1. Returns
📅 Return Window
You may request a return within 14 days of receiving your item.
📦 Eligibility
To be eligible for a return, your item must:
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Be unused and unwashed
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Be returned in its original packaging
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Not be a custom-made or “final sale” item
❗ Non-returnable Items
We do not accept returns for:
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Personalized or custom-made items
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Clearance or discounted “final sale” items
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Items damaged through misuse or not in original condition
2. Exchanges
If you received the wrong size or color and the item is unused, we’re happy to offer a one-time exchange. Please note that return shipping costs are the customer’s responsibility.
3. Refunds
💳 Refund Method
Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.
💡 Please Note
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Original shipping fees are non-refundable
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For partial returns, only the returned item(s) will be refunded
4. How to Request a Return or Exchange
To initiate a return or exchange, please email us at business@yopray.com with:
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Your order number
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The reason for the return or exchange
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A photo of the item (if applicable for damage/defect)
We will respond within 1–2 business days with return instructions and the return address.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at business@yopray.com within 48 hours of receiving the package. Include a clear photo and description, and we’ll arrange a replacement or refund at no cost to you.
6. Contact Us
Questions? We’re here to help.
📧 Email: business@yopray.com